FAQ

Reservations For Evenings

There are no reservations on weekends and in the evenings. For more information see “Reservations” on this website.

Meal Documentation for The Day Of Reservations

If the actual consumption in the tent is over the value of coupons which were purchased before, you will get a meal documentation for this amount.

That amount has to be payed on the same day of reservation either cash or with EC card (consider there is a daily limit of 1000€). Sorry, no credit cards!

You can purchase coupons during the Octoberfest at the Wies’n office daily from 10 am -9pm. Coupons can only be paid cash or by EC card. We don´t accept credit cards either!

Admittance/Reentry

Admittance into the tent is only guaranteed if you have a valid ticket (no corporate identification card). Please notice the timeframe printed on your ticket. It’s only valid for 20 minutes!

If you leave the tent during your reservation, there is no guarantee that you can reentry the tent again, if the tent is overcrowded (even if you have a reservation). Smoking is prohibited in the entire tent because of a referendum. For security reasons we can not guarantee reentry for smokers once you leave the tent. We apologize for any inconvenience.

The coordination of the reentries is not controlled by our staff. Admittance and reentry is controlled by security.

We can not guarantee for reservations, if the reserved seats are not occupied within 20 minutes, even if you have coupons. You can not save a place for somebody else.

Admittance into the tent and claiming your reservation initiates only at the confirmed time.

Lost Property

All lost property at the Hacker tent is brought to the lost property office of the city  Munich the next morning.

www.muenchen.de/Rathaus/kvr/octoberfest/fundbuerooctoberfest.html.

Wardrobe

We assume no liability for wardrobe or personal items.

Cash Terminal

There is a cash terminal in the tent operated by InterCard (www.ic-cash-services.de).  Common charge for withdrawal will occur. Amount of charge will be indicated before withdrawal.

Coupons

The minimum purchase for each reserved seat is two liter of beer and half a chicken respectively one food coupon.

You will need an additional coupon in the boxes on the side and on the gallery on every evening, saturday, sunday (lunchtime and dinnertime) and bank holidays.

In the seating area in the middle of the tent and in the boxes in the middle: two liter of beer and half a chicken respectively one food coupon.

There is no charge for reservations.

On the last three days of the Octoberfest the coupon for half a chicken can only be redeemed for half a chicken (not for any other food).

On all other days the coupon for half a chicken can be used for all other food.

The service charge is no tip! Tip is voluntary.

The food coupon is redeemable for the entire food menu. Amount left can not be paid out.

The coupon is an additional minimum purchase, which is binding for all reservations of the boxes on the side and on the gallery.

Not for lunchtime reservations and on weekdays!

Not for seating area in the middle of the tent and boxes in the middle of the tent.

The coupon can only be redeemed for food and beverage on our menu, which will be brought to your table by our staff (no runners of tenants).

Amount left can not be paid out. No purchase of souvenirs.

You can only return already bought coupons for refund, if you cancel your reservation at least four weeks before the Octoberfest starts and only in written form.  After that there is no possibility to return already bought coupons for refund. There is also no possibility to accredit amount of coupons for the next year or get new coupons for not used amounts.

You can only return over purchased coupons (if number of coupons exceeds minimum purchase) and only for the amount over purchased. Coupons without reservations can be returned if you submit the original bill after the Octoberfest has ended. After October 31st of the current year there is no possibility to return coupons. The procedure of returning coupons after the Octoberfest are written on our website www.hacker-festzelt.de or contact us by phone 08170/7303.

Coupons of the Hacker tent are only valid for the timeframe printed on the coupon. A refund for not used coupons or amount left on the coupon is not possible.

As a accommodation you can redeem not used coupons of the Hacker tent for food and beverages at the restaurant “Gasthof zum Wildpark” at Straßlach, but not on sundays and bank holidays, starting at the end of the Octoberfest until November of the current year. Because of the additional administration effort and the changed expenses of ordinary business we have to round down the full amount.

Please make use of the possibility to reserve a table in October and November. (For more information please visit our website www.roiderer.de).

There will be no advance sale in the tent because of the construction site on the Octoberfest area, which will be closed for visitors anyway.

During the Octoberfest you can purchase coupons as is usual in the tent daily from 10am-9pm.

All coupons are only taken by our staff and can not be redeemed by kiosks and the inherent runners.

Naturally a beer coupon can be redeemed for non alcoholic beer as well.

You can redeem a beer coupon for other alcoholic drinks too (amount left can not be paid out).

There are no coupons and selling of “Radler” (beer and lemonade).

Of course you have the possibility to order lemonade to your beer and mix it yourself.

Reservations For Lunchtime

If you have a time limited reservation for lunchtime the table has to be cleared at the assigned time.  Because of security reasons the aisles have to be cleared and you have to leave the tent after your reservation.

Smoking

Since 2010 smoking is prohibited by law. We have to obey this law. An declared area for smokers on the outside of the tent, a balcony or other separate areas for smokers are not approvable. If you leave an overcrowded tent we can not guarantee for reentry, even for smokers. We apologize for any inconvenience.

Reservations

There is no fee for reservations

Cancellations until July 1st are free of charge. For reservations after July 1st there is a cancellation deadline of 14 days after confirmation. A cancellation charge of 10% if minimum purchase will occur.

A reservation is only possible per table (10 persons).

Only one reservation time per day.

There is no group discount or saving places by tour guides or bus drivers.

Reservation requests can only be done online on our website.

This site is continuously updated and you can see the available seats of the current year. You will get an e-mail within a few days.

A reservation is only binding with a purchase of coupons.

We will start in the middle of July with sending you an purchase order form for coupons.  If you get the bill for your order you will have to pay within 14 days or reservation will be cancelled.

Additional new requests can only be received from March of the current year.

The minimum purchase per person can be found at “coupons”

The actual prices will be displayed on our website in the middle of June.

Special request for particular tables can not be considered.

You will get your box or table number with the purchase of your coupons.

There will be no advance sale in the tent because of the construction site on the Octoberfest area, which will be closed for visitors anyway.

Because there are no remaining seats there will be no sale of remaining seats on monday before the Octoberfest.

If you have a reservation you can not claim another reservation for the following year.

Food And Beverage

You can order anything of our menu, there is no special menu for reservations.

Advance orders of food are not possible!

We will display the menu on our website one week before the Octoberfest starts.

There are no coupons and selling of “Radler” (beer and lemonade).

Of course you have the possibility to order lemonade to your beer and mix it yourself.

Naturally a beer coupon can be redeemed for non alcoholic beer as well.

You can redeem a beer coupon for other alcoholic drinks too (amount left can not be paid out).

It’s not allowed to bring your own food and beverages.

Cancellation

Cancellations or reduction of number of persons (minimum 10 persons) until July 1st are free of charge. For reservations after July 1st there is a cancellation deadline of 14 days after confirmation. A cancellation charge of 10% if minimum purchase will occur.

Cancellations must be sent by us in written form by fax(08170/7385) or mail. Please add your customer number and signature. If you have a confirmation via email, you can also send your cancellation via email, too.

You can only return already bought coupons for refund, if you cancel your reservation at least four weeks before the Octoberfest starts and only in written form.  Cancellations until July 1st are free of charge. For reservations after July 1st there is a cancellation deadline of 14 days after confirmation. A cancellation charge of 10% of  minimum purchase will occur. Four weeks before the Octoberfest there is no possibility to return coupons for refund

Restrooms

We have additional restrooms on the gallery.

Sale Of Reservations

A reservation is only valid for the purchaser and her/his guests.

You can not hand over or sell reservations to a third party.

We reserve the right to cancel reservations, which are handed over or sold to third parties. Thereby there are no seats for the purchaser or the seller.

Also already bought coupons can not be returned for refund.

An abuse of tickets for entry (e.g. copying, selling, etc.) will be prosecuted.